The Malaysian Vision 2020 of the Multimedia Super Corridor (MSC) has gone through a rapid change in\r\ninformation and communication technology (ICT). The government will eventually enhance the service\r\ndelivery and quality of the development process which will allow the government to be more responsive\r\nto the needs of the citizens. The Malaysian government has developed e-government and e-governance\r\nthat have come into prominence. Both terms have been used interchangeably. However, they are quite\r\ndifferent as they have different audience to cater for, especially the different objectives from the\r\nMalaysian government. Therefore, the aim of this study is to investigate the concepts and constructs of\r\nthe e-government and e-governance as well as gauge the relationship between with regard to service\r\ndelivery.
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